Refund policy
How the return terms are described, who actually handles them, and the practical steps that decide whether a refund goes smoothly.
SodaPeak return and refund terms are published at checkout by the seller and administered entirely by them. 🛡️ This site does not process orders or refunds and cannot issue one. Everything below describes how refunds generally work for this kind of purchase, not a policy we operate.
Read the terms before you pay
The seller states that current return and refund terms are available at checkout. That is where you will find the window length, whether bottles must be returned, who pays return shipping and whether any fee applies.
Read that page before confirming the order and save a copy or a screenshot. The version displayed when you pay is the one that binds, and terms can change between visits.
Who handles your refund
The seller who took your payment. They hold the order record, the payment and the refund system. Contacting us only adds delay — use the order confirmation email you received at checkout.
How to protect your refund window
- 📅 Calendar the deadline the day your order arrives, with a reminder several days earlier.
- 💾 Keep the order confirmation email — order number, date and the terms displayed to you.
- 📦 Keep the bottles until you have decided, in case a return is required.
- ⏰ Start the request early. Several days before the deadline, not on it.
- ✍️ Put it in writing. Email creates a timestamped record; a phone call does not.
Common mistakes
The most common reason people lose a refund is the deadline passing while they were still giving it more time — particularly easy with a product judged over six to eight weeks. The second is ordering through a third-party marketplace listing, which usually falls outside the manufacturer's terms entirely.
If you are not getting a response
Contact the seller again in writing, referencing your original message and order number. If you paid by card and cannot reach a resolution, your card issuer's dispute process is the next avenue — time limits apply there too.
Terms change
Return conditions are set by the seller and can be revised. The version displayed at checkout when you place your order is the one that applies.