Shipping policy
Who ships your order, which packages include free delivery, and what to do when a parcel is late.
Orders are shipped by the seller, not by this website. 🚚 Free shipping is included on the larger packages; the smallest package has shipping charged separately. Confirm the current terms at checkout.
Who ships your order
SodaPeak is distributed for Instituto Experience and sold direct to consumer rather than through retail shelves. The seller handles fulfilment, dispatch, tracking and delivery. We have no access to order or shipping systems, so we cannot look up a parcel, change an address or expedite anything.
Free shipping
Included on the 3 and 6-bottle packages per the published package structure. Because shipping on the smallest package is charged separately, the effective cost of that option is higher than the headline figure suggests.
Dispatch and delivery
Supplement orders of this kind are typically dispatched within one to two business days and delivered domestically within about five to seven business days, though this varies by carrier, destination and season. The checkout page states the current estimate for your address.
Tracking
A tracking number is normally emailed once your order ships. If it has not arrived, check your spam folder first — shipping notifications end up there routinely.
International orders
Availability outside the United States depends on the seller and on local rules for importing dietary supplements. Where international shipping is offered, delivery takes longer and any customs duties or import taxes are the recipient's responsibility.
Wrong, damaged or missing orders
Contact the seller through your order confirmation as soon as you notice a problem, with photographs if anything is damaged. Do this promptly — claim windows for shipping problems are usually much shorter than refund windows.
When it arrives
Check the safety seal is intact; do not use the product if it is damaged or missing. The label directs storage in a cool, dry place away from heat and light. Gummies are more sensitive to heat and humidity than capsules and can soften or stick together, so this matters more than it would for a tablet. Keep out of reach of children — they look like sweets.